Maintenance of Bio-Medical Equipment in Telangana

Abstract

Maintenance of critical equipment was not ensured on time and to the envisaged service levels by the third party service providing Agency, impacting critical medical services in the hospitals. The objective of the program to ensure uninterrupted services from bio-medical equipment, was not achieved due to poor service delivery from the Agency.

Despite the Agency’s poor service levels, Government gave the Agency a long rope and terminated the contract only in December 2019.